Terms and Conditions


Welcome to Country Baskets Gold online terms and conditions. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order as a member you agree to be bound by these terms and conditions. If for any reason you disagree with any of these terms and conditions, you may not use or access this website.

If you have any questions, or require any further information in relation to any of these terms and conditions please contact a member of our team via customer service team, or call 0800 222 9020 from 8.00am – 5.00pm Monday – Friday.

Please note that we aim to respond to all customer emails within 24 hours, though this can be slightly longer in peak times and bank holiday periods.


We reserve the right to change or remove this website in part, or in full, temporarily or permanently without prior notice and we will not be held liable to you or any third party for the modification or withdrawal of this site.

We also reserve the right to amend these terms and/or conditions without prior notice and in continuing to use the website following such change will deemed acceptance of such amendment(s). It is your responsibility to regularly check the terms and conditions for changes. If you disagree with any amendments to these terms and conditions, you must cease using this website immediately.


‘Conditions’ – This term refers to these terms and conditions and special conditions.
‘Product’ – Refers to the product displayed for sale on the website.
‘Product Description’ – Means the part of the website where certain terms and conditions in respect of the individual product are provided.
‘Special Conditions’ – Means the terms and conditions outlined in the product description.
‘Users’ – Means the users of the website collectively.
‘Personal Information’ – Means the details provided by you on registration for membership or when placing an order.
‘We/us’ – Means CB Imports PLC T/A Country Baskets
'Website' – Refers to the website located at cbgold.co.uk or any subsequent URL which may replace it.
'Cookies' – Refers to small text files which our website places on your computer’s hard-drive to store information about your activity on our website and to identify your computer.
‘You’ – Means a user of this website.


You are provided with access to this website in accordance with these conditions and all usage of this website including, but not limited to, placing an order or registering as a member must be conducted in strict accordance with these conditions.

You warrant that any personal information that you provide, for any reason, is true, accurate and current. You also warrant that you will notify us immediately via email or phone of any changes to your personal information. Alternatively, you will update this information manually on your account when logged in to cbgold.co.uk.

You agree not to impersonate any other person or business, or use a false name that you are not authorised to use.


You agree full to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees arising from any breach of the conditions by you, or any other liabilities out of your use of this website or the use by anybody else who accesses the website on your behalf.


Privacy Policy

Country Baskets understand that privacy is import to you and make every effort to ensure that your personal information is treated with the highest level of confidentiality, in accordance with the Data Protection Act 1998. In addition, we will not sell any information about you to any other party.

In order for you to place an order and/or register as a member, we have to collect certain information from you, including contact information.

The details you provide may include your name, email address, delivery address, telephone number, product sub-selections, credit or debit card number, the card’s expiry date and billing address. Your personal information will be stored securely for as long as necessary and consistently with the purpose for which you provided it.

Whilst using this website, we may collect, store and use the following types of data that are gathered in relation to your activity.

  1. Information about the PC or device that you are using and your visits to the website such as; your IP address, location, browser type, source of referral, length of visit and page views. This information is used to make improvements to the website and service we offer.

  2. Information regarding transactions carried out between you and Country Baskets or relating to this website including information relating to the purchase of our goods.

  3. Information you provide to us for the purpose of registering for membership, allowing us to send you email notifications regarding your order and/or information relating to products, services, events and promotions.

Personal data submitted to us will be used to; administer the website, improve the browsing experience by developing and improving the website, to process your order(s) and to provide you with marketing information including news, products, services, events and promotions.

We like to keep in touch with all of our members to bring you information about new products, services, events and promotions. Our primary method of contact is via email, though we may also contact you by phone, text or post.

If, however, you would no longer like to receive this information, you can remove your details from our contact list by using the ‘unsubscribe’ link at the bottom of our promotional emails or by contacting us directly via email our customer service team or phone.

We are committed to ensuring that your information is stored securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, digital and managerial procedures to safeguard the information we collect online.

Cookies Policy

Cookies are small text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser and contains anonymous information such as a unique identifier and the site name.

When you enter our website we will use cookies, which help us to improve the online experience that we provide, such as, allowing us to remember you and the items you may have in your basket when you return to our site. Cookies can also help us to identify and rectify errors, or to determine relevant products to show you when you are browsing.

Cookies cannot harm your computer and we don’t store personally identifiable information (such as credit or debit card details) in the cookies we create, though we do use encrypted information gathered from them to improve your experience on the site.

Please see below for information relating to the types of cookies we may use while you visit our site.

First Party Cookies These cookies are set by the site you are visiting and can only be read by that site.

Third Party Cookies – These cookies are set by a separate organisation to the owner of the website you are visiting. The site may use a third party company who will set their own cookies for purposes such as analytics. Third parties with embedded content within the site, such as social networking sites, may also use their own cookies.

Session Cookies – These cookies are stored temporarily during your browsing session and are deleted from your device upon closing the browser.

Persistent Cookies – These cookies are saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. These are used for a number of purposes, such as remembering your preferences.

If you’d like to learn more about cookies and how you can manage them, please visit aboutcookies.org (please note that we are not responsible for the content of external websites) or get in touch with a member of our team via email or phone. By entering and using the website, we assume that you agree with our cookies policy.

Country Baskets are dedicated to being clear and honest about the use of your information, and the ways in which we monitor the usage of our website. After all, we understand just how important your privacy and security is to you and will make ongoing improvements to our site, including improvements relating to privacy and cookies.


We will endeavour to keep the details of your order and payment secure, taking reasonable care in all actions that are within our power to do so. However in no circumstance, other that which is deemed negligence on our part, shall we be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing the website or placing an order.

Contract creation

Shortly after placing an order, you will receive acknowledgement of your order via email. This acknowledgment confirms the items, and the prices of the items, that you have ordered and does not act as confirmation or acceptance of your online order.

The contract is formed between Country Baskets and you when we dispatch the goods that you have ordered and not before this point. A contract is not formed at the point where payment is taken, nor is one formed at the point where we acknowledge your order via email. Until your order is dispatched, Country Baskets reserve the right to not accept your order.

Following the formation of the contract between Country Baskets and you, we shall continue to own any goods ordered until full payment is received from you, even if the goods have already been delivered.

Non-acceptance of your order could be the result of; one or more of the items on your order being out of stock or unavailable, failure to obtain payment for your order, the identification of a pricing or product description error or you failing to meet the eligibility outlined in the terms and conditions.

The contract will be concluded in English and Country Baskets will not be held responsible for the translation to any other language.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you place an order online.

  1. You are entitled to cancel your contract, provided that you exercise this right no later than 14 days after the day on which you receive the goods.

  2. Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which, by reason of their nature, cannot be returned or are likely to deteriorate or expire rapidly.

  3. If you exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them.

  4. To exercise your right to cancel, you must inform us of this decision to cancel your contract by a clear statement, including your name, address, details of the order you wish to cancel and your phone number and email address, where available.

  5. You can cancel by contacting us via email, phone or writing. Contact details can be found at the base of these terms and conditions or by emailing the customer service team.

  6. If you do cancel, you should return the goods to us at your cost within 14 days of cancellation. We will then reimburse you the amount in relation to these goods. Further information regarding refunds can be found in the ‘refunds and returns’ section of these term and conditions.

  7. We reserve the right to make a deduction from the reimbursement for the loss of value of any of the good supplied, if the loss is the result of unnecessary handling by you.


We aim to display and describe all products as accurately as possible; however they may look different in real life. We take care to produce product descriptions and specifications accurately though these can differ at times from the physical product. If the product does differ from the description of the product at the time of placing the order, you have the right to return it under our returns policy.

Gold customer orders are processed directly by your local Country Baskets store; as such the price paid for products ordered online will be identical to the price paid in store. The total price for Gold customers includes VAT.

The price of each product refers to the product alone, excluding the cost of delivery and any other services. We reserve the right to change prices on our website and in-store at any time without notice.

We have made every effort to display the products on our website as accurately as possible. However, the equipment we use, as well as the display and colour capabilities of the equipment you use to view the site, may affect the appearance of the product you see on the screen. We cannot be held liable for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour or detail of merchandise will be accurate or the same as the actual product.


As a Gold customer, your online order will be processed directly by a member of our store team. Therefore, we will not ask you to exchange any funds online.

Shortly after submitting an order request, a member of our team from your local store will be in touch to confirm the order and take payment over the phone. Most major credit and debit cards (excluding American Express) are accepted.

For any further information please get in touch with a member of our team via email or phone.


Gift Cards

  1. Country Baskets gift cards can be purchased from and be used in any Country Baskets store and the balance on the card redeemed for in-store purchases in full or part-payment (excluding third-party concessions including, but not limited to, in-store restaurants) at any time whilst the card is valid. Unfortunately, at this time Gift Cards cannot be used online.

  2. To redeem an amount against your Gift Card, it must be presented at the checkout along with your Country Baskets membership card. The amount redeemed from a card will be shown on the till receipt which should be kept for your records.

  3. Treat your Gift Card like cash, lost or stolen cards cannot be refunded or replaced. Please note that a Gift Card is not a cheque guarantee, credit or charge card and no interest is paid on card balances.

  4. The Gift Card balance cannot be replenished and as such Gift Cards should be disposed of in a responsible manner when the total balance has been redeemed.

  5. No change can be given for the remaining Gift Card balance and no balance of a Gift Card can be exchanged for cash.

  6. Country Baskets cannot be held liable for lost/stolen cards or the credit amount on such cards.

  7. Country Baskets reserves the right to amend these terms and conditions and/or discontinue the Gift Card scheme at any time.

  8. Country Baskets will not keep the balance of Gift Cards separate from its own funds. Gift Card balances are not covered by the Financial Services Compensation Scheme or the Financial Ombudsman Service.

  9. Nothing in these terms and conditions will affect your statutory rights.

  10. Country Baskets Gift Cards are issued by CB Imports Ltd T/A Country Baskets, Ardsley Mills, Bradford Road, East Ardsley, Leeds, WF3 2DW.

  11. If you would like any further information, please get in touch via customer service team.


  1. eVouchers are valid online only, unless otherwise stated, and cannot be used in-store or exchanged for in-store vouchers or coupons.

  2. eVouchers cannot be exchanged for cash.

  3. eVouchers are valid for single-use only and any remaining balance for an eVoucher will be lost if the full amount is not claimed in the single-use. No amount will be held as a credit against your account and cannot be claimed against subsequent orders.

  4. If you wish to return goods that were purchased online using an eVoucher, in most circumstances, we will issue you with another eVoucher of equivalent value to the invoice value of the goods returned.

  5. The value of an eVoucher refers to the pre-VAT value.

Promotional Discounts and Events

Country Baskets run occasional promotional discounts and events, both in-store and online. These promotions are managed individually and are likely to differ between our in-store and other business. Therefore, online promotional discounts, offers and events advertised on cbgold.co.uk, on any social media platform or via any other communication, are only valid on purchases made via cbgold.co.uk and not on purchases made in Country Baskets stores, unless otherwise stated.

In addition, in-store only promotional discounts, offers and events advertised in-store, on any social media platform or via any other communication, are only valid on purchases made in store, unless otherwise stated.

All promotions are subject to stock availability and are held on a first come first served basis. Country Baskets reserve the right to amend or cancel any promotion without notice and additional terms and conditions may apply to individual promotions.



As a gold customer, your order is handled directly by your local store. The terms and conditions of delivery, as well as delivery procedures vary between stores. The terms and conditions, as well as further delivery information can be provided upon request by contacting your local store directly.

General Delivery Terms

  1. It is your responsibility to ensure that the delivery address is capable of accepting delivery of the product(s). Such as ensuring that there is sufficient room for a large vehicle to make the delivery.

  2. We will bear no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our control including, but not limited to delay or failure caused by adverse weather, strikes or transport problems.

  3. We reserve the right to change our delivery services, services and/or terms and conditions at any time without prior notice.

  4. Delivery charges will not be refunded if you cancel or return your order, unless the product is faulty or does not fit the description given.

  5. Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will act as proof that the delivery has been received by you or the person to whom the order is addressed. If nobody is available to accept your delivery, you will receive a card to advise that delivery was attempted and will provide further instruction with regards to retrieving your order or arranging re-delivery.

  6. Free delivery and reduced price delivery promotions are subject to availability and the terms of the promotion. Free delivery and other promotional codes remain the property of Country Baskets, are non-transferable and may not be reproduced in any other form.


Please note that our returns, refunds and cancellations policy only applies to orders placed online via cbgold.co.uk. For information regarding returning items that you purchased in store please contact a member of the team at your local, store.

Return information - within 14 days

We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us in an unused and saleable condition within 14 calendar days of receiving your order (working from the day after the order is delivered) for a full refund. Conditions may apply so please visit our Help & Support page for further information.

Returning items to us couldn’t be easier, please see the below options, explaining how you can do this.

Return by Post

Please get in touch with the Pick, Pack and Deliver co-ordinator in your local store who will be happy to help arrange a return.

Return to any Country Baskets store

Please return your item(s) along with your Delivery Note and the card you used to place the order to the reception desk at your local store where a member of the team will be more than happy to help.


Once we have received your item(s) at our returns centre if you have paid by credit or debit card a member of our team will be in touch to refund your card. Depending on the card issuer it may take up to 5 days for the refund to show in your account.

Contact Us

If you have any further queries relating to returns please feel free to contact us by phone; 0800 222 9020; or simply send an email to visit our customer service team.

We endeavour to respond to all customer emails within 24 hours however please note that this may take slightly longer than 24 hours over the weekend or bank holiday period and peak times.


To apply for Gold membership you can apply directly or be an existing Green member and adhere to the terms and conditions outlined in the below sections 1 - 9. In addition, you must be a trader and able to provide proof of your business or a customer who has reached a spend of £2,000. We reserve the right to amend the eligibility criteria and terms and conditions at any time without notice.

To apply for Gold membership, please contact customer service team or your local store and provide your membership number and evidence that you operate or represent a registered business.

General Membership Terms & Conditions

These terms and conditions, as well as the privacy policy, govern Country Baskets Membership. Additional terms and conditions may also apply to any optional elements of membership such as competitions, promotions and prize draws. We may amend the terms and conditions of membership at any time. In becoming a member of Country Baskets it is deemed that you understand and accept these terms and conditions.

  1. To become a member, you must be aged 16 or over and have an email address. We may refuse an application for any reason and you may only have one membership account. We reserve the right to refuse, merge or close any additional accounts at any time without notice. You can choose to cancel your membership at any time by contacting a member of our customer service team by email or phone.

  2. You must keep us informed of any changes to your personal or membership details by contacting a member of our team or by changing them yourself via ‘My Account’ when logged in to the website. We will not be responsible for any loss of vouchers or benefits as a result of out-of-date or inaccurate personal details.

  3. Membership cards are not transferrable, cannot be copied and can only be used by the member named on the face of the card. Membership cards remain the property of Country Baskets and we may terminate your membership card at any time and request that you return or destroy a membership card when no longer valid for use.

  4. At our discretion we may decline to issue, withdraw or cancel membership accounts or cards at any time.

  5. If a member appears to have breached the terms and conditions or behaved in a manner deemed to be misleading, inappropriate or abusive, we may remove or cancel their membership at any time.

  6. Country Baskets membership cards may not be transferred, bought, sold or traded in any way.

  7. By becoming a member of Country Baskets, you agree that we can collect and use information about you, including your registration details, information about your transactions and other information that you supply, please see our privacy policy for further details.

  8. To shop in store you must be a registered member and present your membership card at the checkout. We reserve the right to refuse the sale of goods to customers who are not registered members.


Intellectual Property

You agree and acknowledge that all material and content within this website is provided for personal use and that you may (if necessary to make your purchase) download such content to your personal computer’s hard drive. However, any other use of any content and material of the website is strictly prohibited including, but not limited to, any commercial use of such content. You agree not or (or assist/facilitate any other third-party to) copy, reproduce, transmit, display, publish, distribute and/or make derivatives of such material or content.


By accessing this website, you agree to comply with all applicable laws and regulations regarding the website and any transactions conducted on, or via, the website.


To the greatest possible extent under applicable law, we disclaim warranties of any kind whether implied or expressed in relation to this website and/or our goods. This does not affect any statutory rights relating to damaged goods or your rights to cancel the contract between you and us.

We will not be liable, in contract, pre-contract or other representations (excluding fraudulent or negligent mis-representations) or otherwise out of, or in connection with, these terms and conditions for; any financial loss (including, but not limited to loss of revenue, profit, contract(s), business or anticipated gain) damage or loss of goodwill or representation and/or any special or indirect losses suffered or incurred as a result of, or in connection with, the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for personal injury or fatality, deemed the result of our negligence or that of our employees, agents or servants.

We will not be held liable for any delay or failure to comply with our obligations under these conditions, if the delay or failure arises from any cause that is beyond our control.


No waiver by Country Baskets for your breach of these conditions shall be construed as a waiver of any proceeding or succeeding breach of any provision.


If any part(s) of these terms and conditions is (are) deemed illegal, invalid or unenforceable, then that provision will be deemed severable from the condition without affecting the validity and enforceability of any of the remaining provisions of the conditions.


The terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.



This website is owned and operated by CB Imports PLC T/A Country Baskets whose registered office is at:

CB Imports PLC T/A Country Baskets
Ardsley Mills
Bradford Road
East Ardsley
West Yorkshire

Company Registration: 3609522
VAT Registration: CB 974 826 374

Customer Services:

Customer Service Team
Country Baskets
Ardsley Mills
Bradford Road
East Ardsley
West Yorkshire

Email: customer service team
Telephone: (+44) (0)800 222 9020 (lines are open between 8.00am and 5.00pm (GMT), Monday – Friday.

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