DELIVERY

As a Gold customer your order is processed directly by your local store pick, pack and despatch coordinator, they will call you within two working days to take payment and arrange delivery, note that order processing may take longer over public holiday periods or busy periods.

Gold standard mainland UK delivery service is a 3-4 working day delivery service and its free to customers living within a 25 mile radius of a store or if the order value exceeds £100 excluding VAT. This excludes Glasgow where the minimum order value for delivery locations not within a 25 mile radius from the store must be in excess of £200 excluding VAT. Orders are delivered between 7am-7pm weekdays only. A Next Day delivery service is available on request, however orders must be received by 12 noon and your local representative will contact you with delivery charge.

For further information please contact your local store.

General Delivery Terms

  1. It is your responsibility to ensure that the delivery address is capable of accepting delivery of the product(s). Such as ensuring that there is sufficient room for a large vehicle to make the delivery.
  2. We will bear no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our control including, but not limited to delay or failure caused by adverse weather, strikes or transport problems.
  3. We reserve the right to change our delivery services, services and/or terms and conditions at any time without prior notice.
  4. Delivery charges will not be refunded if you cancel or return your order, unless the product is faulty or does not fit the description given.
  5. Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will act as proof that the delivery has been received by you or the person to whom the order is addressed. If nobody is available to accept your delivery, you will receive a card to advise that delivery was attempted and will provide further instruction with regards to retrieving your order or arranging re-delivery.
  6. Free delivery and reduced price delivery promotions are subject to availability and the terms of the promotion. Free delivery and other promotional codes remain the property of Country Baskets, are non-transferable and may not be reproduced in any other form.

RETURNS, REFUNDS & CANCELLATIONS

Please note that our returns, refunds and cancellations policy only applies to orders placed online via countrybaskets.co.uk. For information regarding returning items that you purchased in store please contact a member of the team at your local, store.

Return information - within 14 days

We hope you are completely satisfied with your online purchase. However, if for any reason you have changed your mind or are not entirely happy with an item that you have received you can return it to us in an unused and saleable condition within 14 calendar days of receiving your order (working from the day after the order is delivered) for a full refund. Conditions may apply so please visit our Help & Support page for further information.

Returning items to us couldn’t be easier, please see the below options, explaining how you can do this.

Return by Post

Please get in touch with the Pick, Pack and Deliver co-ordinator in your local store who will be happy to help arrange a return.

Return to any Country Baskets store

Please return your item(s) along with your Delivery Note and the card you used to place the order to the reception desk at your local store where a member of the team will be more than happy to help.

Refunds

Once we have received your item(s) at our returns centre if you have paid by credit or debit card a member of our team will be in touch to refund your card. Depending on the card issuer it may take up to 5 days for the refund to show in your account.

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